Poor Installation and Maintenance Almost Burned My Unit Down

I moved into a Middletown property in early 2024, and the HVAC system was improperly installed. After around 3 months of living there, condensation that had gathered from a clog poured out onto exposed wires on the water heater and into the internal mechanisms of the water heater. We had to call the fire department, because it happened after the office was closed on a Friday. When the fire department got there, they shut off the hot water and air conditioning in the middle of a heat wave. The following day, Saturday, we called the emergency maintenance number, and hours later when the maintenance man arrived, we were hounded to “just call the office” (which was closed).