There were a few major issues relating to water while I lived at Beacon Hill (after MTR bought it halfway through my lease). The first was with our water heater. It broke at least twice in late winter/early spring and we had a super hard time getting anyone to come look at it. We were taking cold showers for days! When they did finally come, the maintenance people flooded our bathroom TWICE. They made no effort to check on the status of the flooded part of the bathroom or even to offer any sort of reimbursement for the broken water heater.
The window in my roommate’s room was leaky every time it rained. We reported it every single time it rained starting in August at move in, yet it wasn’t fixed until I was moving out in July.
Finally, the worst issue was when the upstairs neighbor’s dishwasher leaked on to the floor and down through our ceiling into our kitchen. It was practically raining in the kitchen. I called after hours emergency maintenance and they didn’t pick up the first time, and then when they did pick up, got mad at me and told me it wasn’t actually an emergency. We never got any follow up for the ceiling in our kitchen afterward either.
They also closed the front office when they bought out the apartments and so we had no one to go to onsite at all, and follow up from their “representatives” was mostly useless.
